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Neko Cat Jam

Neko Cat Jam: Support

Need help with Neko Cat Jam? Email us at [email protected]. We usually reply within a few days.

To help us help you, please include:

  • your device model and iOS or Android version
  • the game version (shown in Settings)
  • the level number, if your question is about a level
  • a screenshot, if you can

Frequently asked questions

My purchase didn't arrive.
Close the game completely and open it again. If the item still hasn't arrived, go to Settings → Restore Purchases. If that doesn't fix it, email us with the date of purchase and your store receipt or order number. Please remove any card details from screenshots.

How do I restore the Supporter Pack on a new device?
Sign in to the same Apple ID or Google account you bought it with, open the game, and tap Settings → Restore Purchases.

Coins and other consumable items come back with your cloud save (see the next question). They can't be restored after you delete your cloud data.

I got a new phone. Can I move my progress?
Yes. Your progress is backed up automatically. On iPhone, sign in to Game Center with the same account on your new phone; on Android, sign in to Google Play Games. Open the game and tap Restore when it asks. Moving between iPhone and Android: on the old phone go to Settings → Move to another phone, and enter the code under Settings → I have a code on the new one within 24 hours. The Supporter Pack can also always be brought back with Restore Purchases.

How do I delete my cloud save?
In the game, open Settings → Privacy → Delete my cloud data. If you no longer have the game, see Delete your data.

How do lives work?
You have up to 5 lives, and one life comes back every 30 minutes. You only lose a life if you run out of moves or leave a level after making a move. Winning never costs a life. The first 15 levels never cost a life.

The "Watch ad" button isn't showing.
Rewarded ads are optional, and the button only appears when an ad is ready and you haven't reached today's limit. Check your internet connection and try again later.

How do I request a refund?
Refunds are handled by the store you bought from:

How do I change my privacy choices or reset my data?
Go to Settings → Privacy choices or Settings → Reset analytics ID. For details, see our Privacy Policy.

I found a bug or a level that seems impossible.
Every level has been checked by a solver and can be cleared within its move limit. It might just be a tough one! If you still think something is wrong, email us with the level number and a screenshot.